🆕Involved participants

List of participants involved and their role in the above mentioned types of disputes

Participant Type	Role	Comments
Payors (Insurers)	Complainant/Defendant
Health Care Providers	Complainant/Defendant
Health Insurance Intermediaries - (Licensed) - E.g., Brokers & Corporate Agents	Complainant/Defendant
Health Insurance Facilitators (No licence) - E.g., distributors, marketers, facilitators (Includes Master policy holders and institutions that provide coverage through group policies including self insurance schemes)	Complainant/Defendant
Third Party Administrators	Complainant/Defendant
Arbitrators (Online Dispute Resolution Entities )	Fast track arbitration process	Multiple entities to be empanelled by the HCX operator
HCX Switch Operator	Complainant/Defendant Data Provider

In addition, participants like IRDAI (IGMS system - the existing dispute resolution platform) and insurance ombudsman and grievance redressal system in healthcare being co opted in subsequent phases.

The above list of participants and the list of participants will map with HCX participnt roels mentioned in the Access Control section.